Support and Service Levels

Last updated 14 October 2026

Rectify software is free, so there is no paid service level agreement. This page says what we aim for, so you know what to expect.

Our targets

Enquiries: we aim to reply within 2 business days, Monday to Friday.
Bug reports: we read every report on GitHub Issues, and fix what we can in a following release.
Website: hosted on Vercel, with no uptime guarantee from us.
Downloads and updates: served from GitHub Releases, with availability governed by GitHub.

What this is not

These are targets, not commitments. There are no service credits, guaranteed fix times, or guaranteed uptime, and we can’t offer urgent or out-of-hours support. If you need guarantees for a business-critical workflow, keep a fallback process in place.

Getting help

Check the FAQ and the changelog first.
Report bugs and ask questions by opening an issue on GitHub.
Include your Windows version, the app version, and the steps that caused the problem.